Financial service providers are exposed to global changes in market conditions like no other industry. The tougher the competition, the more important customer focus, quality of consultation and local financial services become. The Stadt- und Kreissparkasse Darmstadt has impressively implemented this strategy with the conversion and new construction of its main branch - and positioned itself as a modern, regional financial institution.
The organization and design concept of the customer service hall is based on the principle of supported self service. The further the customer penetrates the building, the more attention is paid to personal service and privacy: ranging from ultramodern Internet presentation and self-service machines, transactions at service points, consultation areas behind translucent panels, reaching almost to the ceiling, to separate, glazed consultation and meeting rooms.
The refined design ensures an atmosphere of elegant modernity and gives customers clear orientation. Coloured wall panels contrast with the generally understated design, divide areas and provide a clearer overview. Fine wood, glass, leather upholstery, polished natural stone flooring, dark carpeting and skilful lighting evoke confidence and promote communication - the key point in customer relationships.